Connect your existing number
Authorise your clinic's WhatsApp Business connection during onboarding. The Ekko team will review your account and number setup, including whether Coexistence is available for your clinic.
Integrations / WhatsApp Business
Your clinic's WhatsApp number. One connected team.
Patients already know how to reach you. WhatsApp Business Coexistence connects your existing clinic number to Ekko's shared team inbox while your staff keep using the WhatsApp Business mobile app.
Bring the team into one inbox
Give staff and doctors a shared view of patient enquiries. Assign conversations, use saved replies and involve the right person when a question needs clinical input.
Keep the next step connected
Coordinate replies and follow-ups from the same workspace. If your clinic connects Plato, share the configured booking link so patients can open the right doctor's calendar.
Keep the familiar channel. Give your team more context.
Patients can continue messaging your clinic on WhatsApp. Behind that familiar number, Ekko helps your team see who is handling the enquiry and what needs to happen next.
- Continue using the WhatsApp Business mobile app alongside Ekko through Coexistence.
- Manage WhatsApp enquiries and secure Ekko conversations in one clinic workspace.
- Assign conversations to the right doctor or staff member and keep unassigned enquiries visible.
- Use saved replies, internal notes and AI assistance to support the clinic team.
- Keep named replies and activity records so the clinic can follow the conversation history.
Set up a workflow that fits your clinic.
Review your clinic locations, team access and patient communication routines during onboarding. Ekko supports a number for each location or a shared number across clinic locations.
- Choose which clinic number and locations the connection serves.
- Set staff access, conversation assignments and location-specific saved replies.
- Review the WhatsApp reply window and approved message templates with your team.
- Add Plato booking links if your clinic uses the Plato integration.
- Use the optional Ekko patient app for protected documents and private in-app messages.
Before you connect
WhatsApp Business integration questions
Can we keep our existing WhatsApp Business number?
Yes. WhatsApp Business Coexistence is designed to connect your existing clinic number to Ekko while keeping the WhatsApp Business mobile app in use. Your number and account setup are reviewed during onboarding.
Can staff still reply from the WhatsApp Business app?
Yes. With Coexistence, staff can continue using the WhatsApp Business mobile app alongside Ekko. The shared workspace helps your clinic coordinate conversations and see who is handling each enquiry.
Do patients have to download Ekko to message our clinic?
No. Patients can continue contacting the connected clinic number on WhatsApp. The Ekko patient app is an additional option for protected file sharing and private in-app conversations.
Does WhatsApp integration require Plato or another EMR?
No. The shared inbox and clinic communication workflow can work without an EMR integration. Connecting Plato adds its patient and appointment workflows, including configured booking links.
Is WhatsApp Business Coexistence included in Solo and Clinic?
Yes. WhatsApp Business Coexistence is included in both Solo and Clinic plans. Meta's charges for WhatsApp template messages are separate from the Ekko subscription.
How do we get started?
Start an Ekko trial or book a demo. The team will review your clinic's WhatsApp Business account, number, location setup and staff workflow before connecting the inbox.
Built around your clinic
Request an integration
Which system would make the biggest difference to your clinic? Tell us what you use. Your request goes to Unni and helps us decide what to connect next.